Yeah, you heard it right. I used to like PLDT (Philippine Long Distance Telephone company) when it comes to basic telephone services. But with PLDT myDSL (their overly hyped DSL service), wow – it’s a shame if I even call it a service.
Too good to be true?
If you’d like to verify my qualms about this business titan of ISPs in the Philippines, go check out the hordes of discontented and frustrated clients for myDSL from the Petition Online site. The petition header reads, “We endorse the A complaint to PLDT Petition to Philippine Long Distance Telephone Company (PLDT).” As I presently finish this article there are currently 851 signatures (probably those who are only aware of this petition including myself) and counting. Further below the header it states, “The A complaint to PLDT Petition to Philippine Long Distance Telephone Company (PLDT) was created by and written by Isamu Shinozaki (firstname.lastname@example.org). The petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.”
I for one had so much confidence in PLDT before I even engaged to acquire of their ISP service. I am actually a satisfied customer of Globe Broadband and Smart Bro, I never had any issues with them both with the billing nor the technical matters. I am an owner of a chain of Computer Cafes here in Metro Manila so I would definitely know what a reputable service from an ISP means. Even heard of that free PC for the Entrepreneur package? And you see those celebrities like Ogie and Marvin praising myDSL service for their business success story. Right. I dare say those endorsements doesn’t truthfully reveal what’s real and what’s not.
In my two cafe’s I tried the myDSL entrepreneur package which states you’ll be receiving a Free PC and heck both of my outlets never received even a PC accessory for more than 7 months. Big time hoax I say. You try to call billing, tech support and customer service and they give you the same scripted story, “we’re trying our best to give you your free PC but we’re out of stock please wait for a month and we’ll have it delivered right to your doorstep. We’d even upgrade it to a laptop from desktop, you just have to add..”. There’s even this one time that they called my cafe and said, “your free PC is ready please drop-by in our office and get your package today”. Guess what, when I came to their branch I was told that it was a mistake, I fumed over at their store manager and I was pointed to another branch and there my PC awaits. I came over to the guilty office and there I was told by the supervisor that the PC is somewhat defective and I’ll have to wait for a month for a new unit. See what I’m saying here?
If that was over the top, I was still composed even if I waited for consecutive months for cancerous lies and promises. What turned me overboard was the intermittent online connection for a period of one week in a month for the span of six months. It was too much for a computer cafe to bear. It doesn’t matter if you get a refund, the sales loss in my businesses were too big not worth of comparison. What’s the next move? Try some other ISP and get that true service which you deserve as a paying client. You might just be out of luck if your area is not yet covered by the other ISPs.
Maybe PLDT is doing its’ own share of service. And maybe it’s just bureaucracy in this giant corporation which betray its’ consumers trust. Probably just a few rogue engineers or managers. Now if PLDT doesn’t fix-up its own ranks, maybe just maybe – we might see a big shift in consumer loyalty to a better ISP service. Better change now than be sorry later.
Note: Here’s a link of those people not happy with the current state of PLDT service. I for one am leaving myself open for a reply from PLDT, if they’d like to clarify things or express their reaction over this matter.