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Globelines Broadband acid test

globelines

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Here I present my acid test of the service provided by Innove’s Globelines Broadband in Makati. I have been a subscriber to their ISP in Quezon City before and was satisfied from the very beginning, but things are slightly different here in Makati as I presently see it. I applied for their wired 995 Plan which offers 1mbps bandwidth. Their Sales Rep told me that there are no lock-in periods for Globelines subscriber in my area and anytime I wish to terminate the connection, I can do so without hassles. Obviously, that’s not the case. It also took them a good 10 days to process my request and the technicians sent to my place had a hard time getting the DSL light in the modem steady. They spent almost three hours troubleshooting and configuring the lines and the switch cabinets I guess.

Now comes the fishy part. You should remember that I applied for 1mbps but the speed I am having is dismal, and visibly in all the tests I performed of the connections – produced only a maximum of only 384kbps. That’s the speed of Smartbro. So as of now, I’ll write nothing against Globelines and the speed they are currently providing. I will be spending the whole month monitoring the speeds, and if need be, ask for rebates and compensations. If they produce the speed I’m paying for, then I guess I’ll commend the great service here in Makati. However, if things go south, rest assured that my observations and rants will not go unnoticed. So let us wait and see until Globelines comply and deliver as they promised.

As of the meantime, these are the rated speeds I got from the tests I performed:

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PLDT Scandal – Hell day for Customer Service

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I admit I’m a bit late in publishing this scandal involving the PLDT call center agent who was caught cursing a customer on tape. It has spawned into a viral case which prompted the blogosphere and other related social-networking services to capitalize on the heat of the scandal. It was uploaded in 2006 and made more than 200,000 hits and almost two hundred ratings, but nevertheless still important for those considering a service from PLDT. I certainly feel the weight of this being a customer of PLDT myself. Take note that I am dissatisfied myself and I feel betrayed by this ISP giant if I may say. You can read here my past tech rant on PLDT myDSL. PLDT certainly employs a lousy customer service and ill-equipped agents at worst.

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customer service

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I do not condone how the customer bullied, cursed and belittled the agent. It was wrong and downright unprofessional. It is a social and moral decay of sorts for any person to treat anybody like that. As we say, “Your right as a person stops when the rights of others begin.” The person over the phone is not a machine nor a dog – whom you can lash with shame and be stripped of dignity. However, the agent involved made the worst out of that scenario. I was a call center employee before and I knew the task and the weight of the load it carries to satisfy the needs of an irate customer. Had the agent taken control of the situation and not let her emotions cloud her judgment, it couldn’t have gone the way it went. Muting your microphone while you curse back the customer is never an option.

It is what we call “Customer Service”, not customer disservice. We must bring not our emotions over the very job which we took an oath to provide with utmost responsibility. It is a moral obligation of a CSR to assure the customer how the company is doing its best to provide quality service and meet the very needs they pay for. The bad thing here in our country, bureaucracy and personal upliftment is higher in priority than selfless customer service. It is a social norm like a lingering cancer that must be eradicated so that we as a nation can progress.

The CSR or agent could have made steps to avoid the unnecessary heated altercation with an irate and disappointed client or customer. One’s effectivity in communication is crucial in not only assuring a satisfied customer but also avoiding substancial loss of a number of dissatisfied customers for your company: Continue reading

Top Browsers of 2008 Showdown

2008 is the resurgence of the Internet Browser wars. I have here listed the Browsers I try frequently myself. I suggest that you try to check all these stuff first before installing your browser of choice.

brwse

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Demonoid.com back online – popular torrent site lives!

I received a message in my E-mail today from Gate_keeper, a staff from popular Demonoid torrent website and it read:

Hello THE11thROCK,
We are pleased to inform you that Demonoid.com is finally back online

The rest of the message I have no intentions presently to post online, but what a relief for all the waiting fans and general public to finally confirm that the popular torrent tracker has finally landed home. It appears that Umlauf has replaced his friend Deimos indefinitely as site admin. I personally checked out the site and without a doubt, the site is definitely back, hopefully for good.

deimos

For the uninitiated, a BitTorrent tracker is a server which assists in the communication between peers using the BitTorrent protocol . And Demonoid (again, the name itself is not in anyway related to any of the site activity or of the supernatural realms) is one favorite site tracker for file-sharers alike. Note: In most countries, it is illegal to distribute copyrighted material without the permission of the copyright holder. So be sure to share only legitimate files.

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PLDT myDSL bureaucracy sucks big time

Yeah, you heard it right. I used to like PLDT (Philippine Long Distance Telephone company) when it comes to basic telephone services. But with PLDT myDSL (their overly hyped DSL service), wow – it’s a shame if I even call it a service.

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pldt

Too good to be true?

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If you’d like to verify my qualms about this business titan of ISPs in the Philippines, go check out the hordes of discontented and frustrated clients for myDSL from the Petition Online site. The petition header reads, “We endorse the A complaint to PLDT Petition to Philippine Long Distance Telephone Company (PLDT).” As I presently finish this article there are currently 851 signatures (probably those who are only aware of this petition including myself) and counting. Further below the header it states, “The A complaint to PLDT Petition to Philippine Long Distance Telephone Company (PLDT) was created by and written by Isamu Shinozaki (isamu@urithium.net). The petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.”

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The Top 10 Golden Rules of safe Internet surfing

Are you a World Wide Web lurker? Ok, no offense meant. You are a light-saber wielding Internet wanderer. Better? Here are my personal guidelines so that you’ll be in a much safer zone when browsing the net.

  • Lose IE (Internet Explorer) and use Firefox, K-Meleon or Opera instead
    • Forget about unfixed bugs, worms, and unpatched holes. I prefer Firefox and it’s better equipped due to the tons of plug-ins. It also lets you handle phishing and harmful javascript with ease.
  • Use a Firewall
    • Ever used ICS Firewall for Windows? Whew. Trash it and use Comodo or Sygate firewall. Keeps hackers and unauthorized intruders at bay.
  • Use an Antivirus, Antispyware, AntiAdware, AntiMalware, AntiKeylogger, Trojan and Worm remover
    • Its a cruel world out there. Without the necessary security measures, you are left defenseless. Like a lamb led to slaughter. Use AVG for real-time defense, and install Avast and NOD32 (but don’t activate them automatically) handy for manual scanning. AVG antispyware and Spybot Search and Destroy for those bots. Ad-aware cleans-up your PC from those pesky adwares. Threatfire is great for security threats and malwares. For CWS worms use CWS shredder. Continue reading

Google Notebook in your Firefox sidebar: Cool!

From Wikipedia: Google Notebook is a free service offered by Google that provides a simple way to save and organize clips of information when conducting research online. This personal browser tool permits a user to write notes, and to clip text, images, and links from pages during browsing. These are saved to an online “notebook” with sharing and collaboration features.

Gnotes

Google Notebook is an interactive scratch pad for any visited web pages, offering to collect web findings within the browser window.”

I really like Google Notebook. It’s like a scrapbook, bookmarker, GTD-lister, clipper and organizer all-in-one. The main problem with it is that it consumes too much browser space. The notebook extension for Firefox is pretty pale for minimalistic purposes. Solution? Try this:

googlenotebook

All you do is bookmark this link, then open the Properties for the new bookmark and check the box labeled “Load this bookmark in the sidebar.” Now, when you open the sidebar and click the bookmark, voila: your favorite scratch paper and post-it will now be lurking in your Firefox sidebar.

via [Mitchelaneous]