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Globelines Broadband acid test

globelines

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Here I present my acid test of the service provided by Innove’s Globelines Broadband in Makati. I have been a subscriber to their ISP in Quezon City before and was satisfied from the very beginning, but things are slightly different here in Makati as I presently see it. I applied for their wired 995 Plan which offers 1mbps bandwidth. Their Sales Rep told me that there are no lock-in periods for Globelines subscriber in my area and anytime I wish to terminate the connection, I can do so without hassles. Obviously, that’s not the case. It also took them a good 10 days to process my request and the technicians sent to my place had a hard time getting the DSL light in the modem steady. They spent almost three hours troubleshooting and configuring the lines and the switch cabinets I guess.

Now comes the fishy part. You should remember that I applied for 1mbps but the speed I am having is dismal, and visibly in all the tests I performed of the connections – produced only a maximum of only 384kbps. That’s the speed of Smartbro. So as of now, I’ll write nothing against Globelines and the speed they are currently providing. I will be spending the whole month monitoring the speeds, and if need be, ask for rebates and compensations. If they produce the speed I’m paying for, then I guess I’ll commend the great service here in Makati. However, if things go south, rest assured that my observations and rants will not go unnoticed. So let us wait and see until Globelines comply and deliver as they promised.

As of the meantime, these are the rated speeds I got from the tests I performed:

Continue reading

PLDT Scandal – Hell day for Customer Service

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I admit I’m a bit late in publishing this scandal involving the PLDT call center agent who was caught cursing a customer on tape. It has spawned into a viral case which prompted the blogosphere and other related social-networking services to capitalize on the heat of the scandal. It was uploaded in 2006 and made more than 200,000 hits and almost two hundred ratings, but nevertheless still important for those considering a service from PLDT. I certainly feel the weight of this being a customer of PLDT myself. Take note that I am dissatisfied myself and I feel betrayed by this ISP giant if I may say. You can read here my past tech rant on PLDT myDSL. PLDT certainly employs a lousy customer service and ill-equipped agents at worst.

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customer service

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I do not condone how the customer bullied, cursed and belittled the agent. It was wrong and downright unprofessional. It is a social and moral decay of sorts for any person to treat anybody like that. As we say, “Your right as a person stops when the rights of others begin.” The person over the phone is not a machine nor a dog – whom you can lash with shame and be stripped of dignity. However, the agent involved made the worst out of that scenario. I was a call center employee before and I knew the task and the weight of the load it carries to satisfy the needs of an irate customer. Had the agent taken control of the situation and not let her emotions cloud her judgment, it couldn’t have gone the way it went. Muting your microphone while you curse back the customer is never an option.

It is what we call “Customer Service”, not customer disservice. We must bring not our emotions over the very job which we took an oath to provide with utmost responsibility. It is a moral obligation of a CSR to assure the customer how the company is doing its best to provide quality service and meet the very needs they pay for. The bad thing here in our country, bureaucracy and personal upliftment is higher in priority than selfless customer service. It is a social norm like a lingering cancer that must be eradicated so that we as a nation can progress.

The CSR or agent could have made steps to avoid the unnecessary heated altercation with an irate and disappointed client or customer. One’s effectivity in communication is crucial in not only assuring a satisfied customer but also avoiding substancial loss of a number of dissatisfied customers for your company: Continue reading

Demonoid.com back online – popular torrent site lives!

I received a message in my E-mail today from Gate_keeper, a staff from popular Demonoid torrent website and it read:

Hello THE11thROCK,
We are pleased to inform you that Demonoid.com is finally back online

The rest of the message I have no intentions presently to post online, but what a relief for all the waiting fans and general public to finally confirm that the popular torrent tracker has finally landed home. It appears that Umlauf has replaced his friend Deimos indefinitely as site admin. I personally checked out the site and without a doubt, the site is definitely back, hopefully for good.

deimos

For the uninitiated, a BitTorrent tracker is a server which assists in the communication between peers using the BitTorrent protocol . And Demonoid (again, the name itself is not in anyway related to any of the site activity or of the supernatural realms) is one favorite site tracker for file-sharers alike. Note: In most countries, it is illegal to distribute copyrighted material without the permission of the copyright holder. So be sure to share only legitimate files.

Continue reading

PLDT myDSL bureaucracy sucks big time

Yeah, you heard it right. I used to like PLDT (Philippine Long Distance Telephone company) when it comes to basic telephone services. But with PLDT myDSL (their overly hyped DSL service), wow – it’s a shame if I even call it a service.

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pldt

Too good to be true?

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If you’d like to verify my qualms about this business titan of ISPs in the Philippines, go check out the hordes of discontented and frustrated clients for myDSL from the Petition Online site. The petition header reads, “We endorse the A complaint to PLDT Petition to Philippine Long Distance Telephone Company (PLDT).” As I presently finish this article there are currently 851 signatures (probably those who are only aware of this petition including myself) and counting. Further below the header it states, “The A complaint to PLDT Petition to Philippine Long Distance Telephone Company (PLDT) was created by and written by Isamu Shinozaki (isamu@urithium.net). The petition is hosted here at www.PetitionOnline.com as a public service. There is no endorsement of this petition, express or implied, by Artifice, Inc. or our sponsors. For technical support please use our simple Petition Help form.”

Continue reading

Best Torrent Clients of 2008

Here is an overview of the most popular file downloading software for torrent file sharing of 2008. I’ve included some of their features and what makes each client rock or suck. Personal experience may vary for each user, so my take on this maybe different from yours. However, my review of these clients may be of help to you in choosing a better torrent client.

µTorrent
Popular as both “u-torrent” and “micro torrent”, this is the most popular torrent tool today for newbies and geeks alike. µTorrent has all the functions a torrent downloader will ever need, and it only requires 1 MB of hard drive space and memory. µTorrent has all the downloading and seeding performance of its competitors, but with minimal impact to the rest of your computer’s speed. What makes me use this is that it has a portable version, pretty nifty for immediate use in any PC. Beware, however, if not properly configured, µtorrent can suck away all your bandwidth thereby rendering other net-activities paralyzed.

  • Multiple simultaneous downloads
  • Smart bandwidth usage
  • File level priorities
  • Configurable bandwidth scheduling
  • Global and per-torrent speed limiting
  • Quickly resumes interrupted transfers
  • UPnP support (WinXP only)
  • Supports popular protocol extensions
  • Trackerless support (Mainline DHT)
  • Localized to different languages
  • Typical memory use less than 6 MB
  • Incredibly small: 105 KB

BitLord
This is my favorite client. A popular tool that has a built-in torrent search engine…you may never need to use a torrent search web site ever again with this software. Never had any problems or headaches with Bitlord, though if you check at times, some trackers might try to block Bitlord for some reasons.

  • Automatic optimization for different connections.
  • Automatic optimization of uploads to achieve the max download
  • Reduces fragmentation on the drive.
  • Eliminates the time-consuming hashing when seeding / resume.
  • Allows some firewalled or “NAT’d” users to connect to each other.
  • Compliant with XP‘s restrictions on the TCP stack by SP2.
  • Block IP’s temporarily or permanently.
  • All downloads are received through a single port.
  • No manual ICS or ICF configuration required.
  • Automatically configures UPnP compatible routers
  • Can find peers from more than one source.
  • Supports the UTF-8 character set.
  • Automatically checks for new versions.
  • Over 19 languages supported.
  • Support for eDonkey (Beta version only)

Azureus
A Java language client; was considered “king” of the torrent programs until uTorrent software came along and took that crown away. Azureus is a memory and performance hog. Users are scared away because of the performance hit. If you have less than 512mb RAM and you’re a gamer like me, skip this.

  • Manual peer upload blocking (when seeding) and kick-banning
  • Control added to not cache small files
  • Advanced network settings: MTU, SO_RCVBUF, SO_SNDBUF, IPTOS
  • Plugin support for installing and uninstaling plugins
  • Client identification plugin interface
  • Separate protocol payload and overhead stats
  • Network selection support (public, i2p, tor) Continue reading

Top 5 Torrent Sites of 2007

BitTorrent (BT) is a peer-to-peer (P2P) communications protocol for file sharing. A BitTorrent client is any program which implements the BitTorrent protocol. Each client is capable of preparing, requesting, and transmitting any type of computer file over a network, using the protocol. A peer is any computer running an instance of a client.

To share a file or group of files, a peer first creates a “torrent.” This is a small file which contains metadata about the files to be shared, and about the tracker, the computer that coordinates the file distribution. Peers that want to download the file first obtain a torrent file for it, and connect to the specified tracker which tells them from which other peers to download the pieces of the file.

This is a list of the Five most popular torrent sites as listed:

Warning: While P2P file sharing technology is completely legal, many of the files traded through P2P are copyrighted. Unless you live in a country where users are shielded from P2P lawsuits, then downloading P2P files may put you at risk for a civil lawsuit in any other nation. These lawsuits are usually class-action suits, filed against groups of users who blatantly copy and distribute copyrighted materials. Please know this risk before you use any of the following Torrent search engines below.

Demonoid The best torrent site in the planet. Nice community. You’ll have to wait though for you to be able to get a membership. The membership registration is tightly scheduled so be sure to check in time.

Torrentspy.com offers over 420,000 torrents in its database, the largest torrent index that is readily available to the public. Very good user feedback to verify if any file is infected by Virii or not. Enjoy it while you can.

The Pirate Bay (Pirate Bay, by readership size, is the most popular torrent search site today. Pirate Bay has an immense database of 360,000 torrents, the third largest database after Isohunt and Torrentspy.)

Mininova.org has 150,000 torrents indexed as of December, 2006. Mininova is the successor to Suprnova, one of the original big torrent databases of the Web. Smooth interface and chart displays for seeders and peers.

Isohunt.com Very good in searching for files otherwise not available in most torrent sites. Isohunt has nearly 400,000 torrents in their database. Any Isohunt torrent listed as “ISOhunt release” means that it is an authentic file as verified by the administrators. Sadly, Isohunt is being sued by the Motion Picture Association of America (MPAA) for copyright infringement.

h33t.com Not in the Top 5 but is worth special mention. However, it seems that H33t was taken down lately for it had been down for several days. Checked: Nevermind, just checked it, h33t’s up and back in business again.

IPv6 – The New Internet Protocol

Not many of us may know this, but in a short span of time the worldwide internet as we all know it – may run out of available IP addresses. IP? What’s that? Well, IP stands short for Internet Protocol and is the one standard protocol required for anybody to be able to connect to the internet. Every gadget or PCs around which needs the Web must have their own unique IP address to be able to connect online. The current IP standard still in use as of today is the 20 year old IP version 4 or IPv4. I work as a freelance tech support specialist, computer cafe administrator and webmaster, which makes me pretty much familiar with these IP conventions. I guess you might have seen the numbers 192.168.1.1 or anything looking like such a large set of numbers whenever you run into trouble with your router, your ISP provider or just playing LAN or Online games. This is the IP address produced by the IPv4 which uses the 32 bit addressing scheme that provides us all with 4.2 billion possible unique IP addresses. What a gargantuan number, but be warned since there are 6.5 billion people in the world today and that everyone may likely be hooked-up online one way or another sooner. It becomes pretty urgent to find a way in preventing the drought of IP addresses – welcome IPv6. In stark contrast, IPv6 uses not four sets of triple numbers like IPv4 (e.g. 123.123.123.123) but it balloons to eight sets of not decimal values but hexadecimal (these are numeral systems related to binaries). One example will be 4dde:73aa:2002:3954:0:8738:a4bd:fcf3. Now try memorizing that! It’s not even separated by full stops (or dots) but by colons. Just a primer, IPv6 leaves IPv4 to the dust as it can produce unique IP addresses of up to 340,282,366,920,938,463,463,374,607,431,768,211,456. Whoa! That should quench the webs’ thirst for IPs! Let’s forget the paranoia with the numbers, we’ll go on to IPv6 features compared to granddaddy IPv4.

IPv6 new features:

  • Default IPsec
  • Larger address space
  • Stateless autoconfiguration of hosts
  • Multicast
  • Anycast
  • Better VoIP Performance
  • Jumbograms
  • Faster routing
  • 128-bit length addressing
  • Simpler Configuration

Next stop, we will talk about how to install IPv6 in Windows XP.