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Portable Flash player in Portable Firefox

firefox-portable-edition

Yes, you have your own set of portable applications – your secret super portable software weapons. I understand, it’s like click and run, your cyber veins are screaming to forget native installation. No more to installation cycles!

You got your portable Firefox, Firebird, Ccleaner, KompoZer, UTorrent, VLC, Gimp and a host of other apps like portable games. Then you fire-up your portable Firefox with your custom set of bookmarks, plug-ins and settings. Continue reading

PLDT Scandal – Hell day for Customer Service

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I admit I’m a bit late in publishing this scandal involving the PLDT call center agent who was caught cursing a customer on tape. It has spawned into a viral case which prompted the blogosphere and other related social-networking services to capitalize on the heat of the scandal. It was uploaded in 2006 and made more than 200,000 hits and almost two hundred ratings, but nevertheless still important for those considering a service from PLDT. I certainly feel the weight of this being a customer of PLDT myself. Take note that I am dissatisfied myself and I feel betrayed by this ISP giant if I may say. You can read here my past tech rant on PLDT myDSL. PLDT certainly employs a lousy customer service and ill-equipped agents at worst.

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customer service

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I do not condone how the customer bullied, cursed and belittled the agent. It was wrong and downright unprofessional. It is a social and moral decay of sorts for any person to treat anybody like that. As we say, “Your right as a person stops when the rights of others begin.” The person over the phone is not a machine nor a dog – whom you can lash with shame and be stripped of dignity. However, the agent involved made the worst out of that scenario. I was a call center employee before and I knew the task and the weight of the load it carries to satisfy the needs of an irate customer. Had the agent taken control of the situation and not let her emotions cloud her judgment, it couldn’t have gone the way it went. Muting your microphone while you curse back the customer is never an option.

It is what we call “Customer Service”, not customer disservice. We must bring not our emotions over the very job which we took an oath to provide with utmost responsibility. It is a moral obligation of a CSR to assure the customer how the company is doing its best to provide quality service and meet the very needs they pay for. The bad thing here in our country, bureaucracy and personal upliftment is higher in priority than selfless customer service. It is a social norm like a lingering cancer that must be eradicated so that we as a nation can progress.

The CSR or agent could have made steps to avoid the unnecessary heated altercation with an irate and disappointed client or customer. One’s effectivity in communication is crucial in not only assuring a satisfied customer but also avoiding substancial loss of a number of dissatisfied customers for your company: Continue reading